Delivery & Return

DELIVERY

We recommend selecting a delivery date 1-2 days before your event. We do not deliver on weekends. 

Our shipping fee is $15.95. This fee includes the delivery to you, and the return back to us (in a pre-paid satchel).

Please note Clearance Sale items will be shipped/ready for pick up within 3-5 business days of order being placed.

RETURN

All postage orders include a return postage satchel. In store pick ups can purchase a postage satchel for $9.95 or drop back to our Eltham warehouse. Simply place your dress in the return satchel and lodge over the counter at an Australia Post Outlet (highly recommended) or place in a YELLOW Express Australia Post Box by 4pm on your return date. We take care of dry-cleaning too so you don't have to worry about it.

LATE RETURNS

In the unlikely event that you returned your rental item back late, you will incur late fees. Please see Frequently Asked Questions for more details.

MY DRESS IS NOT RIGHT, WHAT DO I DO?

If your dress is not right for any reason head to our returns portal (click here) to complete a return request. Then post your hire back within 24 hours of delivery and we will issue a credit note once the dress is returned to us in its original condition.